How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
I made a mistake and ordered the wrong size, can I exchange it for the correct size?
Yes, if you receive your order and it doesn't fit (too big or too small) we can exchange it for you. To do this, just contact us at firstname.lastname@example.org. We will send you a return address that you must pay shipping for. You will then send us a tracking number so that we can confirm that the return is on its way. You will also have to pay for the shipping of the exchange item.